FREQUENTLY ASKED QUESTIONS
FREE TRIAL DAY AT THE DOG HOTEL FOR ALL NEW GUESTS
Can I view the Dog Hotel?
Yes, you can! However, we do have Covid protocols in place to protect you and our staff.
We offer a free trial day for all new guests. This allows your dog to experience our hotel and our routine prior to their first overnight stay, it also gives us the opportunity answer any questions you have and assess your dog to ensure that they will be comfortable staying with us.
What vaccinations will my dog need?
We require all dogs to be fully vaccinated against Canine Distemper, Canine Parvovirus, Infectious Canine Hepatitis (commonly combined and known as DHP) and Canine Infectious Tracheobronchitis (also known as Kennel Cough). We require new or re-started courses of vaccinations to be completed a minimum of 10 days prior to arrival at our hotel. Vaccinations must be within date for the duration of your pet’s stay, if their annual vaccination is due during their stay this must be administered prior to arrival.
We will require you to bring proof of your pet’s vaccinations on their first visit and after each booster vaccination.
Does my dog need insurance?
It is strongly recommended that owners provide their own pet insurance for the duration of their pet’s stay. We will require proof of insurance on check-in. Any veterinary attention required during the pet’s stay is at the expense of the owner/legal guardian.
Pets World reserve the right to recover any addition and reasonable costs incurred as a result of your pets stay including staff and travel expenses.
What should I bring? Do I need to bring his/her own food?
It’s important that our guests have their home comforts when they stay with us, you are welcome to bring a small bag with a comforter and safe rubber/plastic dog toys (such as size-appropriate Kong or Nylabone products), we have a wide range of dog toys in store that would make the perfect holiday gifts for your precious pooches!
We provide our own premium quality house food UBO grain-free dog food but you are welcome to bring your dog’s own food if desired, please be aware that we are not able to accommodate sacks/large tubs of food. We are also able to accommodate raw diets as long as the meals are stored in individual bags/tubs for ease of storage/preparation.
My dog is on medication, can he/she still come to your pet hotel?
Yes we are able to administer medication as long as the dog is accepting of it and the timeframe required fits in to our routine. If your dog has specific medication requirements please contact us directly to discuss this.
How often will my dog be exercised?
Exercise is extremely important and at the heart of our daily routine, in
My dog has not been spayed, is she able to stay at your hotel?
My dog hasn’t stayed in a kennel before, will he/she be ok overnight?
Lots of our customers have never used
We give you peace of mind through our free trial days which allow your dog to experience our hotel and our routine prior to their first overnight stay, this also gives us the opportunity to show you our facilities, answer any questions you have and assess your dog to ensure that they will be comfortable staying with us.
We find that our guests settle
Will I be able to find out how my dog is during his/her holiday?
Of course! We have a private Facebook page which you can join to see what he/she gets up to whilst on holiday with us we post photos every two/three days). Please search for “Pets World’s Luxury Pet Hotel” and request to join the group.
I am going away in winter, will my dog be warm enough?
Yes! Our kennels are located in a secure,
Will my dog meet other dogs during his/her holiday?
We walk all of our guests individually (or in family groups if you have more than one dog) unless you request that they are socialised with other dogs, this enables us to find out about your dog’s particular likes, dislikes and playstyle and to subsequently match him/her with appropriate playmates.
What happens if my dog is unwell?
If we have any concerns regarding your dog’s health we will consult our local veterinary practice where if necessary we will transport your dog to. In the case of minor treatments and medications, we will inform you on check out> In the case of emergencies and/or major treatments we will contact you (or your emergency contact if you are not available) to inform you of the situation and take appropriate action to ensure the health and wellbeing of your dog.
All customers must read and sign our terms and conditions on their first visit to give us permission to authorise veterinary treatment on their behalf; owners are responsible for the cost of all veterinary visits/treatments.
In the event that you need to cancel your booking please note our cancellation policy. This policy is applicable in all cases of cancellation and is strictly enforced. No cash refunds will be available.
- 28+ days notice: Credit deposit for future booking minus a £50 admin fee.
- 14-28 days notice: 50% of holiday balance will be forfeited (to a minimum of £50). Remaining balance will be credited for future booking.
- Less than 14 days notice: Full balance of holiday will be forfeited.
- Reduced bookings/early collections: No credit will be given for any adjustments made with less than 28 days notice.
In extraordinary circumstances, we may have to make the decision to cancel a booking. In this situation clients will be entitled to either a customer credit for the payments applied to the affected booking(s) or a refund; clients will not be entitled to any other form of compensation.
We would also advise that you purchase holiday insurance to cover any Pet Hotel cancellation costs that may be incurred.